Impartiality & Independence Policy
Certification decisions must be based on applicable requirements and evidence, not commercial pressure or conflicts of interest.
Our Commitment
Al-Qalb seeks to identify, evaluate and manage risks to impartiality arising from ownership, relationships, commercial interests, consultancy, personnel assignments or other potential conflicts.
Core Principles
- Certification decisions are separated from sales pressure.
- Personnel should disclose relevant conflicts of interest.
- Assessment evidence and certification criteria guide decisions.
- Confidentiality is maintained subject to legal and scheme requirements.
- Complaints and appeals are handled through defined review processes.
- Impartiality risks are reviewed when circumstances change.
Certification Is Not a Guarantee of Business Conduct
A certification decision relates to the defined certified scope and evidence reviewed. It is not a guarantee of an organisation’s overall commercial conduct, financial reliability or future behaviour.
Contact the Certification Team
For certification enquiries, certificate verification, complaints or market-specific questions, contact our team with the relevant details.