Complaints & Appeals Procedure
Al-Qalb maintains a process for receiving and reviewing complaints and appeals relating to certification activities, decisions and certified organisations.
Submitting a Complaint
Send a written complaint to info@alqalbhalalcertification.com with the complainant’s contact details, the organisation or certificate concerned, a clear description of the issue and supporting evidence.
Submitting an Appeal
An applicant or certified organisation may request review of a certification decision by providing the decision reference, reasons for appeal and supporting information within the applicable timeframe communicated with the decision.
Review Principles
- Complaints and appeals are recorded and reviewed on their merits.
- Where practicable, review is assigned to personnel not directly responsible for the matter being challenged.
- Confidential information is handled appropriately.
- Corrective or follow-up action is recorded where required.
- Submission of a complaint or appeal does not itself guarantee reversal of a certification decision.
Contact the Certification Team
For certification enquiries, certificate verification, complaints or market-specific questions, contact our team with the relevant details.